Magic Squad Dental

Marta M 4 months ago

UPDATE: The response I received on my review, full of lies and excuses for the negligence we experienced, only confirms everything I wrote in my original review. To whoever wrote that response: I am a dental assistant and I also run a front desk. It takes only a second to show a dentist a photo, even while they are in the treatment room, and it would not disrupt patient care in any way. Dentists can usually tell at a glance from a photo whether a patient can be treated by them. You have multiple dentists in your clinic, and there was more than enough opportunity for someone to review my son’s case. People truly need to avoid your office with their kids, this is the worst medical experience we ever had as a family. My son fell off his skateboard and hit the pavement with his front teeth. Both of his front teeth were loose and wiggling, so he needed immediate examination. The receptionist was extremely rude and unprofessional. She instructed me to send pictures of my son’s teeth to their email so the dentist could review them before scheduling an appointment. I waited for an hour and nobody contacted me. When I called back, the receptionist said the dentist was still in the trea

Kim Mac 5 months ago

I wanted to respond to the Dental Office/Owner that responded to my review. I absolutely understand that the descion is left up to the Insurance Company, however, the insurance company has to receive the paperwork. If the receptionist refuses to do so, then a basic descion can't be made. The Insurance Rep spoke to the receptionist, who was rude and disinterested. I even asked the dentist for help and was referred back to said receptionist. The others did nothing. Maybe my experience was an isolated one, which I surely doubt, however I'm being very honest. The young lady refused to do the paperwork and told me to pay $60 out of pocket like most clients do. That was her response. I left and never looked back. I wish I could remember her name.

Ruth Lampley 6 months ago

I called the office and was directed to send an email for all request. I followed with an email requesting an emergency visit for my son who’s on the spectrum, I explained detailed why I’m requesting an emergency visit and my doctor left a message as well. The person responding to the email respond with information from a previous visit. I request multiple times for a call back. No reply. I took my son to the doctors because the staff responding to emails was not helpful at all..

andrea c 6 months ago

Excellent service, the office is extremely clean, the staff is among the best dental professionals, and the environment is very friendly. I would recommend this dental Office with my eyes closed. A colorful and comfortable examination room, perfect for our little ones. Even though I have teenagers they feel really happy after the service they received.

Mila Jacobs 8 months ago

I had a very disappointing experience at this pediatric dental practice. I understand they have a 10-minute grace period, but I called ahead of time to let the office know I would be arriving late due to traffic and the fact that I was coming all the way from Long Island. I arrived 15 minutes late, and parking was extremely difficult since they do not offer private parking. I came with my daughter and was surprised and frustrated when they refused to see her, even though the waiting room was completely empty. There also seemed to be a lack of communication at the front desk—an assistant came out to call my daughter in, only to be stopped by the manager and told no. The interaction felt very rude and unprofessional, especially given the circumstances. Thankfully, I was able to contact another pediatric dentist and had my daughter seen the same day, which made the situation even more disappointing in hindsight. We will not be returning to this office.